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When user opens the app, HomeSafe1st.com’s™ AI chatbot immediately engages with the user to help quickly determine symptom levels, pre-screening the individual. If the user is displaying non-COVID-19 symptoms the AI chatbot will provide relevant instructions for self-care, sourced from the Department of Health, CDC and World Health websites.
If the user is displaying non-COVID-19 symptoms or mild symptoms, they will be routed to our live call center to trained call center personnel via Amazon Connect for a quick response, who will provide relevant instructions for self-care, sourced from the Department of Health, CDC and World Health websites.
In cases where severe COVID-19 symptoms are detected, the system routes that individual to a live doctor for expedited help and priority response to complete diagnosis and treatment of the individual.
Amazon Connect provides a seamless experience across voice and chat that helps HomeSafe1st.com™ provide superior customer service during emergency operations.
It allows friends, peers and neighbors to identify community spread symptom criteria of at risk individuals and connect them with the professional medical community and limit the threat of further contagion.
At HomeSafe1st.com™ Public Health, we believe that our success at saving lives will depend on bringing awareness to the conditions and symptoms of the community most affected by the COVID-19 pandemic threat. An innovative feature is the use of in-app communication tools to help them accurately describe the individual’s symptoms and physical condition to medical institutions. Communities seeking intervention and awareness to the threat of infectious diseases, especially COVID-19 Coronavirus, might consider using HomeSafe1st.com™ Public Health as part of their comprehensive infectious disease and disaster relief strategy. At HomeSafe1st.com™ Public Health our proactive tools geographically map the community spread of infectious disease from within the contagion zones. Our technology streamlines the process of tracking, identifying and reporting contagious diseases, while allowing healthcare providers to more efficiently and effectively address the effect of community spread real-time.
Once someone is confirmed infected with the virus, our 24/7 live contact trace center connects with every person they have come in contact with since they became symptomatic.
All persons considered to have contact with the infected person will be contacted to inform them of their contact status, what it means and actions they should follow, i.e., self or medical quarantine, testing and/or antibody testing.
Regular live follow-ups are conducted by our 24/7 live contact trace center with all persons to monitor their symptoms, their test results, or signs of reinfection.
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